Privacy Policy

Last updated: 21 September 2026

Orange AI ("Orange AI", "we", "us", or "our") provides AI-powered sales agents, WhatsApp AI agents, business automation, and custom AI systems for businesses based in Jeddah, Saudi Arabia. This Privacy Policy explains what information we collect when businesses and their customers interact with our AI agents and automation systems (including via WhatsApp and other messaging channels), how we use and protect that information, and the choices and rights available to you.

This policy applies to data processed through Orange AI's messaging automation services, including our integration with the WhatsApp Business Platform and Meta's messaging infrastructure.

1. Who We Are

Orange AI is an AI agents and business automation service operated out of Jeddah, Saudi Arabia, serving businesses and SMEs. You can contact us at rai@orangeaihub.info for any question about this policy or about your data.

Placeholder: if Orange AI operates under a specific registered legal entity name or commercial registration number, add it here before this page is treated as final. Not included because it has not been confirmed.

2. Information We Collect

When a business's customer messages an Orange AI-powered WhatsApp/AI agent, or a business owner sets up and uses our automation systems, we may process:

Contact information: WhatsApp number, name, and any email address voluntarily provided.
Message content: the text of messages exchanged with the AI agent, including questions, requests, and any details a customer chooses to share (e.g., product interest, order details, appointment preferences).
Lead and conversation metadata: timestamps, conversation status (e.g., new, qualified, handed off to a human agent), and classification labels used internally to route conversations (for example HOT/WARM/COLD lead status).
Business account information: for businesses that use Orange AI's services, basic business contact and account details needed to configure and operate their automation.

We do not intentionally collect sensitive categories of personal data (such as health, financial account, or government ID information) through our AI agents, and we ask customers not to share such information in chat.

3. How We Use Information

To operate the AI Sales Agent / WhatsApp AI Agent and respond to customer messages.
To qualify and route leads, and to hand off conversations to a human team member when needed.
To maintain records of business conversations for the business's own customer service and sales follow-up.
To monitor, maintain, and improve the reliability and quality of our automation systems.
To meet legal, security, and fraud-prevention obligations.

We do not sell personal data, and we do not use customer conversation data to train third-party public AI models.

4. Data Retention

We retain conversation and contact data only for as long as necessary to provide the service to the business a customer is messaging, and to meet legitimate business, security, or legal requirements, after which it is deleted or anonymized.

Placeholder: an exact retention period (for example, "12 months from the last interaction") has not yet been confirmed operationally and should be filled in once Orange AI's data retention practice is finalized.

5. Security

We use reasonable technical and organizational measures to protect information processed through our systems, including restricting access to conversation and lead data to authorized personnel and using secure, encrypted connections (HTTPS/TLS) for data in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Third Parties Involved in Processing

To deliver our services, Orange AI relies on the following categories of service providers:

Service	Purpose
Meta Platforms, Inc. (WhatsApp Business Platform)	Delivering and receiving WhatsApp messages between customers and the AI agent.
Workflow automation platform (n8n)	Routing messages, running lead qualification logic, and connecting our systems together.
Google Workspace	Business email hosting for Orange AI (rai@orangeaihub.info).
AI language model provider(s)	Generating AI agent responses to customer messages.

Placeholder: the specific AI language model provider(s) used to generate agent responses have not been confirmed for this policy and should be named here (for example, the specific AI API provider(s) in use) before this page is finalized.

These providers process data on our behalf and are contractually or technically limited to using it to provide their service to us; they do not use it for their own independent marketing purposes.

7. Your Rights

Depending on applicable law, including the Kingdom of Saudi Arabia's Personal Data Protection Law (PDPL), you may have the right to:

Know what personal data we hold about you and why.
Request a copy of your data.
Request correction of inaccurate data.
Request deletion of your data, subject to legal or legitimate business retention needs.
Object to or request restriction of certain processing.
Withdraw consent where processing is based on consent.

8. How to Request Deletion or Exercise Your Rights

To request deletion of your data, or to exercise any other right above, email rai@orangeaihub.info with the subject line "Data Request – Orange AI", including the WhatsApp number or contact details you used to message us so we can locate your records.

Placeholder: confirm the target response time to publish here (for example, "within 30 days"); not stated yet because it has not been confirmed operationally.

9. Children's Privacy

Our services are intended for use by businesses and their adult customers, and are not directed at children. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time as our services evolve. The "Last updated" date above reflects the most recent revision. Material changes will be reflected on this page.

11. Contact Us

Orange AI — Jeddah, Saudi Arabia
Email: rai@orangeaihub.info