Privacy Policy

1. About this policy

This Privacy Policy explains how Orange AI handles information when you communicate with us, use our services, or interact with systems operated on behalf of a business using Orange AI.

2. Information we may handle

Depending on the service and business configuration, information may include contact details, messages and other content you choose to provide, service requests, account or business details, and technical information needed to operate and secure the service.

3. WhatsApp and Meta data

For WhatsApp AI services, messages and related information may be processed through WhatsApp and Meta infrastructure and through systems configured by the relevant business.

4. AI and service providers

Orange AI may use third-party infrastructure and AI service providers to operate its services. Information sent to those providers is limited to what is needed for the configured task, subject to applicable provider terms and security controls.

5. How information is used

• Provide and operate Orange AI services.
• Respond to messages, requests, and support needs.
• Automate configured business processes and hand off conversations to people when required.
• Maintain security, prevent abuse, and troubleshoot technical issues.
• Meet legal or other legitimate obligations.

6. Sharing

Information may be shared with service providers that support the configured service, with the business that requested the service, or where required or permitted by law. Orange AI does not sell personal information.

7. Security

Orange AI uses reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or disclosure. No internet service can guarantee absolute security.

8. Retention

9. Data requests and deletion

You may request access, correction, or deletion of applicable personal information by contacting rai@orangeaihub.info with the subject line Data Request – Orange AI.

10. Company identity

11. Response timing

12. Contact

Orange AI
Jeddah, Saudi Arabia
rai@orangeaihub.info